Customer Service Skills
Customer service and sales interactions are vital to any business, however if your staff lacks the communication skills to efficiently handle them your service standards will be delivered poorly. That means losing customers - and profits.
Developing excellent customer service skills is of utmost importance to the overall image and success of your business. It can lead to brand loyalty, repeat and referral business.
This program creates a customer retention oriented environment. We aim to ensure basic and cutting edge customer service skills are consistently implemented.
Developing excellent customer service skills is of utmost importance to the overall image and success of your business. It can lead to brand loyalty, repeat and referral business.
This program creates a customer retention oriented environment. We aim to ensure basic and cutting edge customer service skills are consistently implemented.
| CUSTOMER SERVICE SKILLS | ||||||
| CONTENT OVERVIEW | ||||||
| Selling services (creating a positive customer experience) | ||||||
| How to develop a service strategy | ||||||
| How to debrief and create a process of continual improvement | ||||||
| Telephone techniques | ||||||
| How to greet with enthusiasm | ||||||
| Problem solving | ||||||
| Recognise different types of customer behaviour and develop appropriate customer focused strategies | ||||||
| Prepare for customer interactions with a positive mindset | ||||||
| Leaving a positive impression in th mind of a customer | ||||||
| Recover from difficult customer situations and turn into a positive customer experience | ||||||
| Conclude customer interactions effectively and with a positive outcome | ||||||
| How to create a stronger competitive advantage through customer service | ||||||
| Creating business growth through repeat and referral customers | ||||||
| DURATION: 2 Day Course | ||||||
| WHO SHOULD ATTEND | ||||||
Customer Service = CS Consultant = C Business Development Manager = BDM Account Manager = AM Middle Manager = MM Senior Manager = SM | CS | C | BDM | AM | MM | SM |
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