The program deals with the realities of negotiating in today’s commercial environment where confidence, strength and skills are all critical to successful negotiation. The course concentrates on practical issues rather than theories.

Negotiating with customers, suppliers or colleagues is often part of our role. This program will help you to negotiate effectively to achieve mutually acceptable results that form the basis of profitable long-term relationships.

For a comprehensive program outline - please review

NEGOTIATION SKILLS
CONTENT OVERVIEW
Pre program preparations assignment
The negotiation process
Preparations for a real negotiation
The four stages of learning
Role play negotiation case studies
The process of a Negotiation: The 'prepare' phase The 'discuss' phase The 'propose' phase The 'bargain' phase
Proposing alternatives
Evaluate the mechanics of a Negotiation: Maintain control and strength in a negotiation Plan a negotiation to achieve the best outcome Understanding the other sides 'real interests' Manage movement to avoid deadlock or unprofitable concession
Recognise and handle the other side's tactics
Action plans and summary
Achieve a win-win situation
DURATION: 1 and 2 Day Courses Available
WHO SHOULD ATTEND
Customer Service = CS Consultant = C Business Development Manager = BDM Account Manager = AM Middle Manager = MM Senior Manager = SM	CS	C	BDM	AM	MM	SM